Collecting end user requirements playfully

In this paper we present a novel approach for collecting end user requirements. Our approach is based on two serious games and allows the end users to act as players in an artificial and virtual environment, which is supposed to reflect realistic business processes at the end users. The first game is representing such a simulation and enables the players to go through all the phases of the VO (virtual organisation) life cycle. Thus the players experience all activities beginning from the preparation and formation, over the operation and management, to the dissolution of a networked organisation. Hidden needs are identified during this process, which are in the second game further refined by means of idea generation processes. In this paper we provide a detailed description of our requirements elicitation method, including first promising and satisfactory results, as well as a first evaluation of the approach.