Big Data Use Case Domains for Telecom Operators

Telecommunications, Telco in short, companies have a unique advantage compared to other industries is that they control the communication infrastructure which is used frequently by their customers to avail different kind of services. This way they have more data than other industry which enables them to track where their customers are, how they interact, and how they transact business. But leveraging that customer information requires Telco to transform a 19th century business model into one that meets today´s demand for real-time business and consumer insight. Telcos have been moving multiple terabytes of data around their networks for years. However, data with properties - volume, variety, and velocity which is collectively termed as Big Data, exposes new opportunities in different ways to get insight from that and at the same time posses challenges to be capable of handling and analyzing this data. This work focuses on finding possible use cases, according to the comments of Telco industry and academic experts, how this multi properties data, Big Data, is currently being utilized and also, could be utilized on Telco industries. Twelve Big Data use case domains for Telco operators including examples, typical required data types and challenges for each such domain are presented.