A framework for evaluating QinU based on ISO/IEC 25010 and 25012 standards

Quality-in-Use (QinU) is one of the most important quality aspects of a web application, which represent users´ viewpoint. Measuring QinU gives a strong indicator on the success of web applications. In addition, it has been used frequently to evaluate the overall quality of web applications. There are many studies in QinU that enriched the science of web engineering. However, contributions of these studies were dispersed and usually address a certain aspect of QinU. This study attempts to gather and improve the best contributions of the previous studies in a conceptual framework to evaluate QinU based on ISO/IEC 25010 and 25012 standards. The outcome is a proposed framework, which will demonstrate the procedural flow between different stakeholders (Decision-maker, Evaluator, Developer and End-user). This procedural flow affects the evaluation process of web application quality. Furthermore, the framework demonstrates the process of measuring QinU attributes by implementing the proposed Quality-in-Use Evaluation Model (QinUEM). The future works are to evaluate the Quality-in-Use of several web applications using the proposed conceptual framework and test the results using quantitative and qualitative methods.