DocumentCode :
3862465
Title :
VCC as an Integrator of Services in Power Distribution
Author :
Boza Miljkovic;Miroslav Popovic;Ilija Basicevic
Author_Institution :
Elektrovojvodina Ltd. Novi Sad Power Distribution Sombor, Apatinski put bb, 25000 Sombor, Serbia, E-mail: boza.miljkovic@so.ev.co.yu
fYear :
2007
Firstpage :
621
Lastpage :
624
Abstract :
In the conditions of deregulation and the established electric power market, the way of business management changes and the functions of electric power production, transport and distribution are clearly defined and separated. Power distribution faces the fact that they have a customer on one side and transport and electric power manufacturer on the other side. Everyone in this chain, with the customer as the last link, has a direct influence on the quality of delivered electric power, which means that it is very important to provide a permanent and quality relationship between these two factors. One of the solutions is the virtual call centre - VCC implementation.
Keywords :
"Power distribution","Application software","Distributed computing","Business","Energy management","Power system management","Computer architecture","Protocols","Software standards","Standards development"
Publisher :
ieee
Conference_Titel :
Telecommunications in Modern Satellite, Cable and Broadcasting Services, 2007. TELSIKS 2007. 8th International Conference on
Print_ISBN :
978-1-4244-1467-3
Type :
conf
DOI :
10.1109/TELSKS.2007.4376091
Filename :
4376091
Link To Document :
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