Human performance modeling for discrete-event simulation: workload

The article presents a methodology for modeling of human performance using multiple resource theory within a discrete event simulation. Participants will gain an understanding of why modeling human performance can be important and how workload models can be used to support system design. The presentation will include the theoretical background as well as detailed the techniques for modeling workload. The techniques will be demonstrated through the development of a model to assess the workload associated with driving a car while talking on a cell phone. Finally, two case studies of how these techniques have been used to model human performance during the design of new military systems are presented.