Title :
Providing real customer satisfaction
Author :
Cormier, Richard
Author_Institution :
Power Syst. Consulting, Fairhaven, MA, USA
Abstract :
In order to provide true customer satisfaction, it is necessary to understand the challenges that customers encounter in all phases of power supply introduction. Thorough and complete customer support during all phases of interaction between the customer and supplier is critical in successful project completion.
Keywords :
marketing; power supplies to apparatus; project management; customer satisfaction; customer support; power supplier; power supply introduction; successful project completion; Companies; Consumer electronics; Customer satisfaction; Customer service; Manufacturing; Marketing and sales; Power engineering; Power engineering and energy; Power supplies; Power systems;
Conference_Titel :
Applied Power Electronics Conference and Exposition, 2003. APEC '03. Eighteenth Annual IEEE
Conference_Location :
Miami Beach, FL, USA
Print_ISBN :
0-7803-7768-0
DOI :
10.1109/APEC.2003.1179218
