Title :
Role of customer perception to quality of service in power utility management
Author :
El-Kady, M.A. ; Shaalan, A.M. ; Algarni, A.S.
Author_Institution :
King Saud Univ., Riyadh, Saudi Arabia
Abstract :
The introduction of de-regulation and the breakup of generation resulted in attention being directed towards the customer perception. This work presents a framework, which includes both tangible and intangible costs associated with electricity service provision.
Keywords :
electric power generation; electricity supply industry deregulation; customer perception; electricity service provision; generation deregulation; power utility management; service quality;
Conference_Titel :
Power Electronics and Motion Control Conference, 2004. IPEMC 2004. The 4th International
Conference_Location :
Xi´an
Print_ISBN :
7-5605-1869-9
