One step beyond: making B2B decisions with business activity monitoring and soccer

We present a formal method to execute business activity monitoring (BAM) on a small or medium sized business (SMB) that is undergoing re-engineering towards process-based workflow operations. On these enterprises, real-time access to critical performance indicators improves the speed and effectiveness of their overall logistical machinery. Businesspeople will be defined as actors in uncertain and conflictive situations. The dynamics of real-life negotiation poses challenges when creating models of how people interact and settle down strategic differences. We offer a functional analogy between collaborative strategies in a soccer match and B2B processes that feed on BAM data. We characterize negotiations using Q-learning on actions that feed on BAM knowledge when searching for a common goal. We present soccer and BAM-B2B demo software. Along the way, we pay special attention to the needs of SMB´s, both in Mexico, and abroad, and thus concentrate on designing future products for business process management (BPM).