Title :
Individual processes management through Internet
Author :
Bérard, Christian ; Biseau, Jérôme
Author_Institution :
LAP-GRAI, Bordeaux 1 Univ., France
Abstract :
In a society where the customization of products and services provided by companies becomes a general trend, Web services are developing rapidly. To bring assistance to a user, called a client, this paper proposes to identify individual processes. Then, it is shown that exchanging these processes through the Net is a way to bring a more efficient help to clients. Various kinds of individual processes exist according to the status of the men involved in and the application domain. Finally, interoperability issue is analyzed through the use of Internet calendaring and scheduling core object specification to find out the best representation of the data required for an individual process.
Keywords :
Internet; customer satisfaction; open systems; product customisation; production management; Internet; Web service; data representation; individual processes management; interoperability issue; product customization; service customization; Availability; Cleaning; Customer relationship management; Human factors; Job shop scheduling; Manufacturing processes; Process control; Production; Web and internet services; Web services;
Conference_Titel :
Systems, Man and Cybernetics, 2004 IEEE International Conference on
Print_ISBN :
0-7803-8566-7
DOI :
10.1109/ICSMC.2004.1401003