Title :
Service Innovation: A Review and Future Research Areas
Author :
Xin, Y. ; Chai, K.H. ; Tan, K.C.
Author_Institution :
Dept. of Ind. & Syst. Eng., Nat. Univ. of Singapore
Abstract :
Today the service sector offers a tremendous potential for growth and profitability. Managers of service firms face the challenge of creating a flow of innovations that ensure better results and long-term survival. Based on a literature on service innovation, this article take stock the knowledge in service innovation accumulated in the past two decades and look for possible future directions to take the field further forward
Keywords :
customer services; innovation management; knowledge management; manufacturing industries; profitability; service industries; customer relation; knowledge management; profitability; research areas; service firms managers; service innovation; service sector; Business; Companies; Industrial relations; Innovation management; Manufacturing; Marketing management; Profitability; Quality management; Systems engineering and theory; Technological innovation;
Conference_Titel :
Management of Innovation and Technology, 2006 IEEE International Conference on
Conference_Location :
Singapore, China
Print_ISBN :
1-4244-0147-X
Electronic_ISBN :
1-4244-0148-8
DOI :
10.1109/ICMIT.2006.262174
