Service Oriented Architecture for SLA Management System

Author

Lee, Byung-Yun ; Lee, Gil-Haeng

Author_Institution

Network Lab, Electron. & Telecommun. Res. Inst.

Volume

2

fYear

2007

fDate

12-14 Feb. 2007

Firstpage

1415

Lastpage

1418

Abstract

SLA is a negotiated agreement between a customer and the service provider on levels of service characteristics and the associated set of metrics. The supplier organization may be an IT organization providing computing services to its customers. It is a explicit statement of the expectations and obligations that exist in a business relationship between two organization. Today, it is a major concern of business to guarantee the service level to the customer. In this paper, we present the framework of the SLM (SLA management system) to support the SLA, and define basic functions of the system.

Keywords

Internet; business communication; computer network management; customer services; IT organization; Internet-based service; SLA management system; computing services; service level agreement; service oriented architecture; supplier organization; Availability; Contracts; Costs; Delay; Level measurement; Quality of service; Service oriented architecture; Technology management; Telecommunication network management; Web and internet services; Service Level Agreement(SLA);

fLanguage

English

Publisher

ieee

Conference_Titel

Advanced Communication Technology, The 9th International Conference on

Conference_Location

Gangwon-Do

ISSN

1738-9445

Print_ISBN

978-89-5519-131-8

Type

conf

DOI

10.1109/ICACT.2007.358621

Filename

4195422