Author :
Bannister, Allison Rose ; Bickford, Jeanne Paulette ; Swanke, Karl Vance
Author_Institution :
Syst. & Technol. Group, IBM Corp., Essex Junction, VT, USA
Abstract :
Mismatch between demand and capacity introduces inefficiencies in the form of underutilized capacity and missed customer orders. This mismatch can be minimized by smoothing demands using a forward looking approach that also takes into account the relative importance of certain demands to the end customer.
Keywords :
customer services; demand forecasting; order processing; strategic planning; customer demands; customer orders; demand planning; demand smoothing; forward looking approach; Capacity planning; Companies; Manufacturing; Planning; Safety; Smoothing methods; Demands; heijunka; prioritized; smoothing;
Journal_Title :
Semiconductor Manufacturing, IEEE Transactions on
DOI :
10.1109/TSM.2014.2312358
