Evaluating usability in an information product

To thoroughly test a new information delivery product, usability personnel should employ a variety of methods to gather user feedback. Learning how to gather accurate customer feedback from a variety of sources can dramatically impact the effectiveness of your information and the usability of your information delivery product. Effectively dealing with development teams when proposing changes to their product is essential. Gaining great rewards, not only when improving the usability of a product, but in the experience of getting to know our customers on a more personal level make the job enjoyable and effective.