The Multistage Fuzzy Evaluation of CRM Management about the Power Supply Enterprises Based on Utility Analysis and VAR

Author

Huang, Yuansheng ; Liu, Qingchao ; Wang, Mingyan ; Qiu, Zilong

Author_Institution

Dept. of Econ. & Manage., North China Electr. Power Univ., Baoding

Volume

3

fYear

2008

fDate

18-20 Oct. 2008

Firstpage

425

Lastpage

429

Abstract

How to select feasible promoting ways according to the electric power users is the important problem need to solving in the. the power supply enterprise CRM management. The paper uses utility function, VAR, and multistage fuzzy evaluation to analyzing the utility of users by different improving ways, then for the VAR analyzing, and the article puts forward the method of implementing the CRM control by power supply enterprises. Finally, an example is used to confirm rationality of the method.

Keywords

customer relationship management; fuzzy set theory; power markets; electric power users; electricity market; multistage fuzzy evaluation; power supply enterprises; utility analysis; Conference management; Costs; Energy management; Fuzzy control; Fuzzy systems; Knowledge management; Power supplies; Power system management; Reactive power; Risk analysis; CRM; VAR; fuzzy evaluation; power supply enterprise; utility;

fLanguage

English

Publisher

ieee

Conference_Titel

Fuzzy Systems and Knowledge Discovery, 2008. FSKD '08. Fifth International Conference on

Conference_Location

Shandong

Print_ISBN

978-0-7695-3305-6

Type

conf

DOI

10.1109/FSKD.2008.25

Filename

4666282