From analysis of human-human phone calls to intelligent user interfaces

Author

Gerassimenko, Olga ; Kasterpalu, Riina ; Koit, Mare ; Rääbis, Andriela ; Strandson, Krista

Author_Institution

Inst. of Estonian & Gen. Linguistics, Univ. of Tartu, Tartu

Volume

2

fYear

2008

fDate

6-8 Sept. 2008

Firstpage

42673

Lastpage

13058

Abstract

Estonian institutional phone calls are analysed with the further aim to develop intelligent user interfaces. The analysis is based on the Estonian dialogue corpus. A clientpsilas initial request sets up a goal which will be achieved in collaboration with an official. Information-sharing sub-dialogues are initiated by both participants if either a request or a grant needs to be adjusted. User interfaces which enable to access two different data bases have being implemented. Users can make their requests in Estonian and get answers in synthesized speech.

Keywords

human computer interaction; natural language interfaces; speech synthesis; speech-based user interfaces; Estonian dialogue corpus; Estonian institutional phone call; human-computer interaction; human-human phone call; information-sharing subdialogue; intelligent user interface; natural language interface; speech synthesis; Collaboration; Colon; Decision support systems; Deductive databases; Intelligent systems; Natural languages; Proposals; Speech synthesis; User interfaces; Virtual reality; Dialogue acts; Estonian; corpus analysis; human-machine interaction; linguistic features;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Systems, 2008. IS '08. 4th International IEEE Conference

Conference_Location

Varna

Print_ISBN

978-1-4244-1739-1

Electronic_ISBN

978-1-4244-1740-7

Type

conf

DOI

10.1109/IS.2008.4670493

Filename

4670493