Study on Customer Psychology Satisfaction Alarm System

Author

Wang, Chuanmei ; Lu, Yaobin ; Tong, Hengqing

Author_Institution

Sch. of Manage., Huazhong Univ. of Sci. & Technol., Wuhan

fYear

2008

fDate

12-14 Oct. 2008

Firstpage

1

Lastpage

4

Abstract

By now, the study of customer satisfaction alarm system is little, and most of the existing study was qualitative or short of mathematical analysis. The study of mobile commerce customer satisfaction alarm system was shorter, and the mobile communication user satisfaction alarm system was not found. Based on the expatiation of mobile customer satisfaction, this paper constructs a scientific and reasonable formula for calculating mobile communication user satisfaction index. Consequently, by enacting the threshold of mobile communication user satisfaction index, mobile communication user satisfaction alarm system can be established, also the frame project and material ways for realizing user satisfaction alarm are brought forward.

Keywords

alarm systems; customer satisfaction; electronic commerce; mobile communication; customer psychology satisfaction alarm system; mobile commerce; mobile communication; user satisfaction; Alarm systems; Business; Customer relationship management; Customer satisfaction; Industrial relations; Internet; Mathematical analysis; Mobile communication; Psychology; Switches;

fLanguage

English

Publisher

ieee

Conference_Titel

Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on

Conference_Location

Dalian

Print_ISBN

978-1-4244-2107-7

Electronic_ISBN

978-1-4244-2108-4

Type

conf

DOI

10.1109/WiCom.2008.2790

Filename

4680979