DocumentCode :
479156
Title :
Study on Customer Psychology Satisfaction Alarm System
Author :
Wang, Chuanmei ; Lu, Yaobin ; Tong, Hengqing
Author_Institution :
Sch. of Manage., Huazhong Univ. of Sci. & Technol., Wuhan
fYear :
2008
fDate :
12-14 Oct. 2008
Firstpage :
1
Lastpage :
4
Abstract :
By now, the study of customer satisfaction alarm system is little, and most of the existing study was qualitative or short of mathematical analysis. The study of mobile commerce customer satisfaction alarm system was shorter, and the mobile communication user satisfaction alarm system was not found. Based on the expatiation of mobile customer satisfaction, this paper constructs a scientific and reasonable formula for calculating mobile communication user satisfaction index. Consequently, by enacting the threshold of mobile communication user satisfaction index, mobile communication user satisfaction alarm system can be established, also the frame project and material ways for realizing user satisfaction alarm are brought forward.
Keywords :
alarm systems; customer satisfaction; electronic commerce; mobile communication; customer psychology satisfaction alarm system; mobile commerce; mobile communication; user satisfaction; Alarm systems; Business; Customer relationship management; Customer satisfaction; Industrial relations; Internet; Mathematical analysis; Mobile communication; Psychology; Switches;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Wireless Communications, Networking and Mobile Computing, 2008. WiCOM '08. 4th International Conference on
Conference_Location :
Dalian
Print_ISBN :
978-1-4244-2107-7
Electronic_ISBN :
978-1-4244-2108-4
Type :
conf
DOI :
10.1109/WiCom.2008.2790
Filename :
4680979
Link To Document :
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