A Study on Adoption of Port Community Systems According to Organization Size

Port community systems (PCS), which are networks which link up the port with all the companies that use it, play a crucial role for the competitive power of the port. Although these systems have promising benefits for the users, a lot of companies are reluctant to adopt them. Previous studies state severe resistance of the port users which causes failure of the projects or delays and additional costs. Thus this research aims to develop a model for determining the factors affecting PCS and to find out the factors affecting the user acceptance of port community systems through a questionnaire survey targeting land and sea carrier companies located in Busan Port region. Also the differences between large and small companies were seized by grouping analysis. According to the results, factors related to PCS adopter appeared to be the most important factors and most of the users considered perceive PCS as a tool for port and customs-related document submission, rather than a means for added value creation. On the basis of results several suggestions were made for better PCS adoption.