• DocumentCode
    480156
  • Title

    The Research about the Application of Data Mining Technology Based on SLIG in the CRM

  • Author

    Zi-lin, Song ; Shi-Ming, Zheng ; Ning, Zhou ; Zai-an, Ren ; Shi-jun, Zheng ; Rong-rong, Dai ; Jun-Qiang, Yang

  • Author_Institution
    Inst. of Command Autom., PLA Univ. of Sci. & Technol., Nanjing
  • Volume
    4
  • fYear
    2008
  • fDate
    12-14 Dec. 2008
  • Firstpage
    451
  • Lastpage
    454
  • Abstract
    First, this paper introduces relation regulation in data mining, then an efficient algorithm SLIG (single-level large itemsets generation) based on relation theory and "AND" operation on recognizable vectors was proposed. SLIG transforms the production process of frequent itemset to the vector calculation process with relationship matrix but only needs to scan the database once. We optimize the algorithm farther, and acquire favorable results. According to this algorithm, combining CRM-instance in the insurance company, we present a detailed process for the solu.tion and analysis of instance, by that we elicit an important conclusion that can bring competition and profit for the company, and also it is a credible gist for reducing risk, at last we analyze the performance among the algorithm of SLIG, SLIG(optimized SLIG) and Apriori.
  • Keywords
    customer relationship management; data mining; insurance data processing; SLIG; customer relation management; data mining; insurance company; relation regulation; single-level large itemsets generation; Algorithm design and analysis; Association rules; Computer science; Data mining; Electronic commerce; Itemsets; Pattern analysis; Performance analysis; Risk analysis; Transaction databases; Customer Relation Management; SLIG algorithm; association rule; recognizable vectors;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer Science and Software Engineering, 2008 International Conference on
  • Conference_Location
    Wuhan, Hubei
  • Print_ISBN
    978-0-7695-3336-0
  • Type

    conf

  • DOI
    10.1109/CSSE.2008.1151
  • Filename
    4722656