Title :
The Research about the Application of Data Mining Technology Based on SLIG in the CRM
Author :
Zi-lin, Song ; Shi-Ming, Zheng ; Ning, Zhou ; Zai-an, Ren ; Shi-jun, Zheng ; Rong-rong, Dai ; Jun-Qiang, Yang
Author_Institution :
Inst. of Command Autom., PLA Univ. of Sci. & Technol., Nanjing
Abstract :
First, this paper introduces relation regulation in data mining, then an efficient algorithm SLIG (single-level large itemsets generation) based on relation theory and "AND" operation on recognizable vectors was proposed. SLIG transforms the production process of frequent itemset to the vector calculation process with relationship matrix but only needs to scan the database once. We optimize the algorithm farther, and acquire favorable results. According to this algorithm, combining CRM-instance in the insurance company, we present a detailed process for the solu.tion and analysis of instance, by that we elicit an important conclusion that can bring competition and profit for the company, and also it is a credible gist for reducing risk, at last we analyze the performance among the algorithm of SLIG, SLIG(optimized SLIG) and Apriori.
Keywords :
customer relationship management; data mining; insurance data processing; SLIG; customer relation management; data mining; insurance company; relation regulation; single-level large itemsets generation; Algorithm design and analysis; Association rules; Computer science; Data mining; Electronic commerce; Itemsets; Pattern analysis; Performance analysis; Risk analysis; Transaction databases; Customer Relation Management; SLIG algorithm; association rule; recognizable vectors;
Conference_Titel :
Computer Science and Software Engineering, 2008 International Conference on
Conference_Location :
Wuhan, Hubei
Print_ISBN :
978-0-7695-3336-0
DOI :
10.1109/CSSE.2008.1151