DocumentCode
480344
Title
Research on Dynamic Time Evaluation of Service Procedure and Task Scheduling
Author
Li, Bing ; Zeng, Tao ; Chen, Xiying ; Li, Xiu
Author_Institution
Nat. Natural Sci. Found., Beijing, China
Volume
5
fYear
2008
fDate
12-14 Dec. 2008
Firstpage
421
Lastpage
425
Abstract
The management of service procedure is the weak point in the service management. This paper proposed a service execution time evaluation method based on the historical information, and the service task dynamic distribution method, to improve the management quality in service procedure. The application condition of these methods, the design of the algorithms and the executive steps are fully investigated.
Keywords
customer relationship management; customer satisfaction; customer services; customer satisfaction; dynamic time evaluation; service execution time evaluation method; service management; service procedure; service task dynamic distribution method; task scheduling; Business; Computer science; Conference management; Customer relationship management; Customer service; Decision making; Dynamic scheduling; Engineering management; Software development management; Software engineering; Service procedure; dynamic scheduling; time evaluation; workflow;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Software Engineering, 2008 International Conference on
Conference_Location
Wuhan, Hubei
Print_ISBN
978-0-7695-3336-0
Type
conf
DOI
10.1109/CSSE.2008.81
Filename
4722929
Link To Document