Title :
Using Genetic Algorithm Thought to Acquire Customer´s Specific Goals
Author :
Yao, Qing ; Chen, ZhiYong ; Li, Hulin ; Wang, Haiyang
Author_Institution :
Coll. of Comput. Sci. & Thechnology, Shandong Univ., Jinan, China
Abstract :
It is an important problem how to make a company or enterprise to manage ecommerce transactions and delivering services with special pertinences to customers rapidly. In this paper, a Genetic Algorithm (GA) method is presented to acquire customer¿s personal requirements so as to design a customized service business process specially for him (her) later. This method is then implemented in our project - the Intelligent Platform of Virtual Travel Agency, and results show high performance in customer¿s special requirements analysis.
Keywords :
customer services; electronic commerce; formal specification; genetic algorithms; knowledge acquisition; travel industry; business process; customer special requirements analysis; customer specific goal acquisition; customized service; e-commerce transaction management; genetic algorithm; intelligent platform; virtual travel agency; Algorithm design and analysis; Application software; Companies; Computer science; Educational institutions; Electronic commerce; Genetic algorithms; Information technology; Performance analysis; Technology management; Customized; E-commerce; Genetic Algorithm; Goal; Requirement Analysis;
Conference_Titel :
Intelligent Information Technology Application, 2008. IITA '08. Second International Symposium on
Conference_Location :
Shanghai
Print_ISBN :
978-0-7695-3497-8
DOI :
10.1109/IITA.2008.62
