DocumentCode :
493633
Title :
An Appraisal on Customer Depth Cooperation Result Based on Fuzzy Valuation
Author :
Yang, Jiazhen ; Wang, Faming ; Liu, Baiyu
Author_Institution :
Sch. of Manage., Tianjin Univ., Tianjin
Volume :
2
fYear :
2009
fDate :
7-8 March 2009
Firstpage :
215
Lastpage :
221
Abstract :
Appraises on customerpsilas cooperation system result often needs to observe many operating indexes. In fact, the most difficult point of customerpsilas cooperation result computation and the appraisal is the multi-objective of customerpsilas cooperation system. Regarding the kind of multivariable space point, itpsilas very difficult to compare its fit and unfit quality directly. Therefore, this paper, based on AHP method, tries to resolve the key issues of the effective calculation and evaluation process between customerpsilas cooperation with the composite fuzzy evaluation of fuzzy measures and fuzzy integral theory.
Keywords :
customer relationship management; decision making; fuzzy set theory; AHP method; composite fuzzy evaluation; customer cooperation system; customer depth cooperation result; fuzzy integral theory; fuzzy measure; fuzzy valuation; multivariable space point; operating indexes; Appraisal; Business communication; Business continuity; Computer science; Computer science education; Cost accounting; Customer satisfaction; Educational technology; Fuzzy systems; Technology management; analytic hierarchy process; composite index; fuzzy valuation;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Education Technology and Computer Science, 2009. ETCS '09. First International Workshop on
Conference_Location :
Wuhan, Hubei
Print_ISBN :
978-1-4244-3581-4
Type :
conf
DOI :
10.1109/ETCS.2009.309
Filename :
4959023
Link To Document :
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