An Appraisal on Customer Depth Cooperation Result Based on Fuzzy Valuation

Author

Yang, Jiazhen ; Wang, Faming ; Liu, Baiyu

Author_Institution

Sch. of Manage., Tianjin Univ., Tianjin

Volume

2

fYear

2009

fDate

7-8 March 2009

Firstpage

215

Lastpage

221

Abstract

Appraises on customerpsilas cooperation system result often needs to observe many operating indexes. In fact, the most difficult point of customerpsilas cooperation result computation and the appraisal is the multi-objective of customerpsilas cooperation system. Regarding the kind of multivariable space point, itpsilas very difficult to compare its fit and unfit quality directly. Therefore, this paper, based on AHP method, tries to resolve the key issues of the effective calculation and evaluation process between customerpsilas cooperation with the composite fuzzy evaluation of fuzzy measures and fuzzy integral theory.

Keywords

customer relationship management; decision making; fuzzy set theory; AHP method; composite fuzzy evaluation; customer cooperation system; customer depth cooperation result; fuzzy integral theory; fuzzy measure; fuzzy valuation; multivariable space point; operating indexes; Appraisal; Business communication; Business continuity; Computer science; Computer science education; Cost accounting; Customer satisfaction; Educational technology; Fuzzy systems; Technology management; analytic hierarchy process; composite index; fuzzy valuation;

fLanguage

English

Publisher

ieee

Conference_Titel

Education Technology and Computer Science, 2009. ETCS '09. First International Workshop on

Conference_Location

Wuhan, Hubei

Print_ISBN

978-1-4244-3581-4

Type

conf

DOI

10.1109/ETCS.2009.309

Filename

4959023