Title :
A Brief Analysis of the Design of Customer Relationship Management System in Sports Enterprises
Author_Institution :
Phys. Educ. Inst., Qufu Normal Univ., Qufu
Abstract :
This study aims at explaining how to make full use of information technology and computer technology to establish close associations between the sports enterprises and their customers in this modernized society. This paper presents a possible solution for the sports enterprise to augment the social interactions, improve customerspsila satisfaction and loyalty, promote a good image, increase their visibility, and enhance the brand popularities with cohesiveness strengthened so as to improve the social and economic benefits.
Keywords :
customer satisfaction; socio-economic effects; sport; computer technology; customer relationship management system design; customer satisfaction; information technology; social interaction; social-economic benefit; sports enterprise; Computer science; Computer science education; Costs; Customer relationship management; Customer service; Educational technology; Information analysis; Marketing and sales; Software development management; Technology management; customer; customer benefits; enterprise; relationship management;
Conference_Titel :
Education Technology and Computer Science, 2009. ETCS '09. First International Workshop on
Conference_Location :
Wuhan, Hubei
Print_ISBN :
978-1-4244-3581-4
DOI :
10.1109/ETCS.2009.383