Web-Based Service Management of Distributed Learning

Author

Chen, Gang

Author_Institution

Sch. of Inf. Manage. & Eng., Shanghai Univ. of Finance & Economic, Shanghai, China

Volume

1

fYear

2009

fDate

10-11 July 2009

Firstpage

467

Lastpage

470

Abstract

This paper tries to design structure of Web-Based Service Management of Distributed Learning (WSMDL). The structure integrating IT service and Educational Auxiliary System service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and userpsilas feedback in service flow, it also provides the decision-making to improve the quality of Web-based Service Management of Distributed Learning Service Management. The paper also depicts the functions of WSMDL.

Keywords

Web services; computer aided instruction; IT service; Web-based service management; decision making; distributed learning service management; educational auxiliary system service flow; information technology; Conference management; Design engineering; Engineering management; Finance; Financial management; Knowledge management; Organizing; Project management; Protocols; Quality management; Distributed Learning; Educational Auxiliary System; Service Management; Web-based; service events;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Engineering, 2009. ICIE '09. WASE International Conference on

Conference_Location

Taiyuan, Shanxi

Print_ISBN

978-0-7695-3679-8

Type

conf

DOI

10.1109/ICIE.2009.244

Filename

5211342