Title :
Customer Satisfaction Degree Evaluation Model and Applications for Power Supply Enterprises
Author_Institution :
Sch. of Bus. & Adm., North China Electr. Power Univ., Baoding, China
Abstract :
This thesis set up the comprehensive evaluation model of customer satisfaction degree based on Analytic Hierarchy Process. The validity of the models was proved with a practical example. The conclusion of evaluation can reflect the customer satisfaction degree objectively and offer clear decision-making references for Power Supply enterprises.
Keywords :
customer satisfaction; decision making; power markets; analytic hierarchy process; customer satisfaction degree; decision making; power supply enterprises; Customer satisfaction; Customer service; Decision making; Guidelines; Image analysis; Information analysis; Information technology; Power supplies; Power system modeling; Testing; analytic hierarchy process; customer experience chain; customer satisfaction degree;
Conference_Titel :
Information Technology and Applications, 2009. IFITA '09. International Forum on
Conference_Location :
Chengdu
Print_ISBN :
978-0-7695-3600-2
DOI :
10.1109/IFITA.2009.510
