Customer Dissatisfaction Index (CDI): Pilot use in network planning

The Customer Dissatisfaction Index (CDI) concept, developed in 2006 by Vattenfall and STRI [1], introduces the service level compliance put into figures in network planning. By using the performance in a load point and the probability that a preset “dissatisfaction” level of security of supply is not fulfilled, it presents a more understandable customer focus. This was presented in an earlier CIRED report. [4]