• DocumentCode
    502083
  • Title

    Customer Dissatisfaction Index (CDI): Pilot use in network planning

  • Author

    Holm, Anders ; Pylvanainen, Jouni ; Owe, Pernilla ; Paananen, Heikki ; Bollen, Math H.J.

  • Author_Institution
    Vattenfall - Sweden
  • fYear
    2009
  • fDate
    8-11 June 2009
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    The Customer Dissatisfaction Index (CDI) concept, developed in 2006 by Vattenfall and STRI [1], introduces the service level compliance put into figures in network planning. By using the performance in a load point and the probability that a preset “dissatisfaction” level of security of supply is not fulfilled, it presents a more understandable customer focus. This was presented in an earlier CIRED report. [4]
  • fLanguage
    English
  • Publisher
    iet
  • Conference_Titel
    Electricity Distribution - Part 1, 2009. CIRED 2009. 20th International Conference and Exhibition on
  • Conference_Location
    Prague, Czech Republic
  • ISSN
    0537-9989
  • Print_ISBN
    978-1-84919126-5
  • Type

    conf

  • Filename
    5255494
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=502083