Customer switching management and related it systems in Enel Distribuzione

The Italian electric market has deeply changed in the last decade because of the deregulation process. This evolution has caused a change in the role of the electricity distribution companies that had to develop new organizations and new IT systems to manage the front office to customers and retailers. Enel Distribuzione, the Italian main network operator, has realized new IT systems for billing and customer switching, integrated with an innovative Automatic Meter Management system.