DocumentCode
505259
Title
Application of Fuzzy Comprehensive Evaluation Method in Logistics Service Quality Evaluation
Author
Sheng, Yukui ; Lan, Wanlian
Author_Institution
Sch. of Traffic & Transp. Eng., Changsha Univ. of Sci. & Technol., Changsha, China
Volume
1
fYear
2009
fDate
26-27 Aug. 2009
Firstpage
296
Lastpage
299
Abstract
Outsourcing logistics business can improve core competition of enterprise. So it is of vital importance to evaluate logistics service quality. Fuzzy Comprehensive Evaluation Method is an effective method. In this paper, we take logistics company M as studying object. We construct evaluation index and mathematic model. By quantifying index and calculating, we conclude that the service quality of logistics company M is ordinary.
Keywords
fuzzy set theory; logistics; evaluation index; fuzzy comprehensive evaluation method; logistics service quality evaluation; Companies; Cybernetics; Delay; Fuzzy systems; Intelligent transportation systems; Logistics; Man machine systems; Mathematical model; Mathematics; Road transportation; fuzzy comprehensive evaluation method; fuzzy mathematics; logistics service quality evaluation;
fLanguage
English
Publisher
ieee
Conference_Titel
Intelligent Human-Machine Systems and Cybernetics, 2009. IHMSC '09. International Conference on
Conference_Location
Hangzhou, Zhejiang
Print_ISBN
978-0-7695-3752-8
Type
conf
DOI
10.1109/IHMSC.2009.82
Filename
5336167
Link To Document