Public Satisfaction Evaluation of E-government with Fuzzy AHP

Author

Fei, Jun ; Yu, Lihua

Author_Institution

Sch. of Manage., Huazhong Normal Univ., Wuhan, China

Volume

3

fYear

2009

fDate

14-16 Aug. 2009

Firstpage

480

Lastpage

484

Abstract

E-government aims at increasing the convenience and accessibility of government services and information to citizens. The evaluation of public satisfaction is important to the development of e-government. As conventional evaluation models for public satisfaction are generally too subjective and inaccurate, this paper presents a fuzzy multiple-criteria decision making method -- fuzzy analytic hierarchy process based on trapezoidal fuzzy numbers as the evaluation method to evaluating public satisfaction of e-government.

Keywords

decision making; fuzzy set theory; government data processing; public administration; e-government; fuzzy AHP; fuzzy analytic hierarchy process; fuzzy multiple-criteria decision making; public satisfaction evaluation; trapezoidal fuzzy number; Conference management; Decision making; Electronic government; Fuzzy logic; Fuzzy set theory; Fuzzy systems; Humans; Knowledge management; Matrix converters; Uncertainty; e-government; evaluation; fuzzy AHP; public satisfaction; trapezoidal fuzzy numbers;

fLanguage

English

Publisher

ieee

Conference_Titel

Fuzzy Systems and Knowledge Discovery, 2009. FSKD '09. Sixth International Conference on

Conference_Location

Tianjin

Print_ISBN

978-0-7695-3735-1

Type

conf

DOI

10.1109/FSKD.2009.652

Filename

5359022