Title :
Research on the Assessment of Consulting Service
Author :
Zhou, Hai-bin ; Li, Wei
Author_Institution :
Coll. of Econ. & Manage., Southwest Univ. of Sci. & Technol., Mianyang, China
Abstract :
In this paper, the property right of counseling service assessment is innovatively proposed, which can promote the authority and impartiality of that assessment. Basing on the models of expectation gap model, the value of knowledge evaluation model and multi-factors of correction evaluation model, this paper probes into the method of assessing counseling service, which is greatly free from subjectivity, unilateralism, and fuzziness.
Keywords :
customer satisfaction; knowledge management; quality of service; service industries; consulting service assessment; correction evaluation model; expectation gap model; knowledge evaluation model; Conference management; Employee welfare; Engineering management; Industrial engineering; Industrial training; Information management; Innovation management; Personnel; Quality management; Technology management; corrective evaluation; counseling efficiency; expectations gap; interval price;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-0-7695-3876-1
DOI :
10.1109/ICIII.2009.378
