Assessing the quality of service of Powel´s NetBas at a Nordic utility

The power industry´s overall need to become more efficient affects all parts of their business. With respect to asset management and workforce management business processes this is becoming increasingly apparent. One of the critical success factors of high process quality are high quality Information and Communication Technology (ICT) solutions. This paper proposes a method to assess the quality of ICT solutions for asset and workforce management applications within the power industry. The method has validated the method through an empirical case study at a Nordic utility.