DocumentCode :
515248
Title :
Customer value & construction of financial industries HR Management Model
Author :
Qi, Meidong ; Li, Yating
Author_Institution :
Sch. of Manage., Dalian Univ. of Technol., Dalian, China
Volume :
1
fYear :
2010
fDate :
9-10 Jan. 2010
Firstpage :
442
Lastpage :
445
Abstract :
Market competition among financial enterprises is becoming fierce day by day. The crux of the matte is to create more customer value. The traditional model of HR´s value chain ignores the costumer value. There are the enormous defects. Customer value is the core link of service and management, the Keys for the sustainable development of financial industries. The HR Management Model of Financial Industries Based on Customer Value is structured. The specific link of HRM can be divided into the following: Customer value analysis, creation, assessment, distribution. It will provide ideas for Financial Industries to create competitive customer value.
Keywords :
customer relationship management; financial management; human resource management; market opportunities; sustainable development; HR management model; HRM; customer value analysis; financial enterprises; financial industries construction; market competition; sustainable development; Construction industry; Costs; Customer satisfaction; Educational institutions; Financial management; Focusing; Human resource management; Sustainable development; Technological innovation; Technology management; Customer Value; Financial Industries; Human Resources; Management Model;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Logistics Systems and Intelligent Management, 2010 International Conference on
Conference_Location :
Harbin
Print_ISBN :
978-1-4244-7331-1
Type :
conf
DOI :
10.1109/ICLSIM.2010.5461384
Filename :
5461384
Link To Document :
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