Title :
Design and Implementation of a Call Center in IC Card Management System
Author :
Wang, Qiang ; Lu, Ling
Author_Institution :
Dept. of Inf. & Electron. Eng., East China Inst. of Technol., Fuzhou, China
Abstract :
Call Center System is a system of realizing communication, services and production control, which reasonably deals with information and material process and manages them by advanced communication and computer technology. The paper introduces the mainly implementation of mini call center system and the application in management system of contactless IC card used in East China Institute of Technology in detail. The system is designed in term of utilizing speech board, improving the performance effectively, and solve some interrelated problem in the client service system.
Keywords :
call centres; smart cards; IC card management system; call center system; client service system; communication technology; computer technology; contactless IC card; speech board; Communications technology; Computer networks; Conference management; Design engineering; Engineering management; Information technology; Network servers; Speech; Technology management; Telephony;
Conference_Titel :
Multimedia and Information Technology (MMIT), 2010 Second International Conference on
Conference_Location :
Kaifeng
Print_ISBN :
978-0-7695-4008-5
Electronic_ISBN :
978-1-4244-6602-3
DOI :
10.1109/MMIT.2010.20
