Design and Implementation of a Call Center in IC Card Management System

Author

Wang, Qiang ; Lu, Ling

Author_Institution

Dept. of Inf. & Electron. Eng., East China Inst. of Technol., Fuzhou, China

Volume

1

fYear

2010

fDate

24-25 April 2010

Firstpage

64

Lastpage

66

Abstract

Call Center System is a system of realizing communication, services and production control, which reasonably deals with information and material process and manages them by advanced communication and computer technology. The paper introduces the mainly implementation of mini call center system and the application in management system of contactless IC card used in East China Institute of Technology in detail. The system is designed in term of utilizing speech board, improving the performance effectively, and solve some interrelated problem in the client service system.

Keywords

call centres; smart cards; IC card management system; call center system; client service system; communication technology; computer technology; contactless IC card; speech board; Communications technology; Computer networks; Conference management; Design engineering; Engineering management; Information technology; Network servers; Speech; Technology management; Telephony;

fLanguage

English

Publisher

ieee

Conference_Titel

Multimedia and Information Technology (MMIT), 2010 Second International Conference on

Conference_Location

Kaifeng

Print_ISBN

978-0-7695-4008-5

Electronic_ISBN

978-1-4244-6602-3

Type

conf

DOI

10.1109/MMIT.2010.20

Filename

5474278