Title :
The demand analyze model for Government electronic public services
Author_Institution :
Sch. of Inf. Manage., Wuhan Univ., Wuhan, China
Abstract :
Public´s demand is the logical prerequisite of Government electronic public services, thus, the essential value of Government electronic public services lies on its sufficient response to public demands. The innovation of this paper is, based on KANO-SPD Matrix, and constructed a new analysis model which could be used as an effective tool for public demand analysis of Government electronic public services.
Keywords :
public administration; KANO-SPD matrix; analysis model; demand analyze model; government electronic public services; public demand analysis; Customer satisfaction; Electronic government; Information analysis; Information management; Modems; Pattern analysis; Portals; TV; Technological innovation; Demand analysis; E-government; KANO-SPD matrix;
Conference_Titel :
Networking and Digital Society (ICNDS), 2010 2nd International Conference on
Conference_Location :
Wenzhou
Print_ISBN :
978-1-4244-5162-3
DOI :
10.1109/ICNDS.2010.5479275
