Title :
Study on supply modes and e-government public service based on CRM
Author_Institution :
Coll. of Econ. & Manage., Northeast Forestry Univ., Harbin, China
Abstract :
Use the CRM theory and method of systems analysis to study the e-government model of public service, believed that public-centric e-government services can be build and supply effective services through Public-Private-Partnership model. Finally, discuss the attentions of this model and provide a workable solution for the government to improve their own efficiency and quality of service.
Keywords :
Conference management; Educational institutions; Electronic government; Energy management; Environmental economics; Forestry; Information technology; Photonics; Power engineering and energy; Power generation economics; Customer relationship theory; digital mode; public services;
Conference_Titel :
Optics Photonics and Energy Engineering (OPEE), 2010 International Conference on
Conference_Location :
Wuhan, China
Print_ISBN :
978-1-4244-5234-7
Electronic_ISBN :
978-1-4244-5236-1
DOI :
10.1109/OPEE.2010.5508142
