DocumentCode
524958
Title
Evaluation research of enterprise CKM level based on two-tuple linguistic model
Author
Jie, Li
Author_Institution
Sch. of Manage., South-Central Univ. for Nat., Wuhan, China
Volume
1
fYear
2010
fDate
30-31 May 2010
Firstpage
457
Lastpage
460
Abstract
Firstly, this paper constructs a reasonable customer knowledge management(CKM) evaluation indicator system. Secondly, the author constructs the evaluation model of the CKM level based on the directly language two-tuple linguistic and relative operators. This model not only can rank the CKM level of enterprises, but also can achieve the qualitative evaluation. Finally, through demonstrating case, which shows that the evaluation method is simple to use and easy to promote.
Keywords
Automation; Conference management; Customer relationship management; Information processing; Knowledge management; Management training; Mathematical model; Mechatronics; Power system modeling; Technology management; CKM(customer knowledge management); evaluation indicator system; two-tuple linguistic model;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Mechatronics and Automation (ICIMA), 2010 2nd International Conference on
Conference_Location
Wuhan, China
Print_ISBN
978-1-4244-7653-4
Type
conf
DOI
10.1109/ICINDMA.2010.5538162
Filename
5538162
Link To Document