Title :
Implementing a novel IT Governance Framework - a case study The Abu Dhabi Water & Electricity Authority
Author :
Baka, Mohamed ; Aziz, Mustafa
fDate :
March 30 2010-April 1 2010
Abstract :
The Abu Dhabi Water & Electricity Authority (ADWEA) has played a pioneering role in developing an Outsourced IT Governance Framework for a large public sector company in the region. This paper presents a case study of the strategic intent of outsourcing IT operations and evolution of an optimal IT Governance Framework. This framework is fully aligned with the strategic plans of ADWEA Group and is ready to meet challenges of the changes business demands.
Keywords :
outsourcing; public administration; Abu Dhabi water-and-electricity authority; IT governance framework; IT operations outsourcing; public sector company; Best practices; Business; Companies; Contracts; Cost function; Customer satisfaction; Information technology; Large-scale systems; Outsourcing; Standards organizations; ADWEA; Business Strategy Alignment; IT Governance; IT Outsourcing;
Conference_Titel :
Engineering Systems Management and Its Applications (ICESMA), 2010 Second International Conference on
Conference_Location :
Sharjah
Print_ISBN :
978-1-4244-6520-0
Electronic_ISBN :
978-9948-427-14-8
