Title :
Notice of Retraction
The research on assessment and classification of customer value in management consulting firm
Author :
Hongwei Lu ; Xiaosong Wang
Author_Institution :
Sch. of Eng., Shandong Inst. of Bus. & Technol., Yantai, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The essence of Management Consulting is customer service. However, different customers of consulting firms are different in terms of their value. Firstly, this paper calculated the value of customers in the management consulting firm. And then, based on the value of different customers the customer relationships were divided. Finally, this paper proposed the appropriate management approach for each customer relationships.
Keywords :
consultancies; customer services; organisational aspects; customer relationships; customer service; customer value assessment; customer value classification; management consulting firm; Iron; Lead; Profitability; customer relationship management; customer resource integration; customer value assessment; management consulting firm;
Conference_Titel :
Computer and Communication Technologies in Agriculture Engineering (CCTAE), 2010 International Conference On
Conference_Location :
Chengdu
Print_ISBN :
978-1-4244-6944-4
DOI :
10.1109/CCTAE.2010.5543422
