Title :
Notice of Retraction
Study on the key factors of innovation management in service enterprise
Author :
Ni Huijun ; Yu Wei
Author_Institution :
Grid of China Technol. Coll., Jinan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service innovation is fundamental competitiveness to service enterprise. Researches on domestic service enterprise shows that organization support and emotional labor, Psychological empowerment, learning commitment, internal social capital are the key variables to significantly affect employee´s service orientation and further service innovation. So managers should strengthen organization support, reduce emotional labor, enhance psychological empowerment, and learning commitment to improve enthusiasm, which in turn generate more service-oriented behaviors.
Keywords :
innovation management; organisational aspects; personnel; service industries; emotional labor; employee; fundamental competitiveness; innovation management; internal social capital; organization support; psychological empowerment; service enterprise; service innovation; service-oriented behaviors; Correlation; Lead; Psychology; Technological innovation; POS; emotional labor; psychological empowerment; service innovation;
Conference_Titel :
Computer Science and Information Technology (ICCSIT), 2010 3rd IEEE International Conference on
Conference_Location :
Chengdu
Print_ISBN :
978-1-4244-5537-9
DOI :
10.1109/ICCSIT.2010.5563983
