TQM implementation in construction industry: Jordan case

As Construction sector is a vital economic sector in Jordan, this work was carried out to find the factors that form the vision of contractors and engineering offices and prohibit them from adopting TQM criteria in Jordan. A questionnaire has been developed with two approaches for data collection. It arranged into three main groups; each group contains three sub groups. Proper statistical methods were adopted for analysis and comparisons. The results showed that many construction firms had difficulty distinguishing TQM from the ISO. The majority have a negative trend and vision to implement TQM. Different factors, mainly the cost, prevent construction firms from applying TQM. The most effective factors encouraged the positive vision was ensuring the commitment for the consumer and offering a better work environment. There was a high correlation between the grade and vision for both contractors and engineering offices; the less the grade is the more negative its vision will be.