Title :
A service design methodology based on the discrete event simulation: Proposal of the plan
Author :
Kawata, Seiichi ; Tenma, Yosuke ; Satakuni, Harunobu ; Sugita, Chinatsu ; Aziro, Tsuyoshi ; Hashimoto, Hiroshi
Author_Institution :
Dept. of Innovation for Design & Eng., Adv. Inst. of Ind. Technol., Tokyo, Japan
Abstract :
In this paper, a service design framework using the discrete event simulation is proposed. This approach is based on the analogy of the engineering designing process. The illustrative example confirms the effectiveness of the proposed method.
Keywords :
design engineering; discrete event simulation; service industries; discrete event simulation; engineering designing process; service design methodology; Analytical models; Customer satisfaction; Discrete event simulation; Industries; Portfolios; Solid modeling; Self Organizing Map; customer value; discrete event simulation; service design; service engineering; service requirements;
Conference_Titel :
SICE Annual Conference 2010, Proceedings of
Conference_Location :
Taipei
Print_ISBN :
978-1-4244-7642-8
