DocumentCode
529213
Title
A service design methodology based on the discrete event simulation: Proposal of the plan
Author
Kawata, Seiichi ; Tenma, Yosuke ; Satakuni, Harunobu ; Sugita, Chinatsu ; Aziro, Tsuyoshi ; Hashimoto, Hiroshi
Author_Institution
Dept. of Innovation for Design & Eng., Adv. Inst. of Ind. Technol., Tokyo, Japan
fYear
2010
fDate
18-21 Aug. 2010
Firstpage
552
Lastpage
555
Abstract
In this paper, a service design framework using the discrete event simulation is proposed. This approach is based on the analogy of the engineering designing process. The illustrative example confirms the effectiveness of the proposed method.
Keywords
design engineering; discrete event simulation; service industries; discrete event simulation; engineering designing process; service design methodology; Analytical models; Customer satisfaction; Discrete event simulation; Industries; Portfolios; Solid modeling; Self Organizing Map; customer value; discrete event simulation; service design; service engineering; service requirements;
fLanguage
English
Publisher
ieee
Conference_Titel
SICE Annual Conference 2010, Proceedings of
Conference_Location
Taipei
Print_ISBN
978-1-4244-7642-8
Type
conf
Filename
5602417
Link To Document