Examining the trend toward a service economy in information media through changes to technology: Influence of Twitter on media companies

Internet services such as Twitter have emerged, and ordinary users are able to publish user-generated content that may involve primary information. User-generated content has begun to serve as an alternative to traditional information media. Since the content generated by users on Twitter is not always accurate, conventional information media therefore views its existing quality as inferior. However, user-generated content is gradually depriving conventional information media of its role with regard to being the exclusive provider of primary information. As a result, we regard and refer to Twitter as a Disruptive Technology that is leading to the displacement of traditional information media. As a consequence of the popularity of Twitter, conventional information media has resorted to exploiting the user-generated information existing on Twitter as a source of news through becoming involved in the Media Ecosystem. Traditional information media have begun to communicate more with users to the extent that it may be able to strengthen its role as a secondary information provider. The conventional forms of information media may also be able to help in dealing with certain unforeseen social problems We view this as a trend that is set to continue with the conventional information media moving toward a more service based economy.