Notice of RetractionResearch and design of digital campus Operation & Maintenance Center (O&M center) based on ITIL

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Based on the framework of ITIL (Information Technology Infrastructure Library), this paper put forward a design solution to Operation & Maintenance Center model in digital campus. The design involves service, service management workflow, technology and staff, etc, to provide the University Information System Operation & Maintenance with a complete set of solutions. The Operation & Maintenance Center mainly consists of the front service desk and the backend technology platform. The Service desk which is responsible for reception from users and service requests of the operation & maintenance center is the interface between users and the center. Technology platform is a set of all tools which the Operation & Maintenance Center holds, to perform operation, maintenance and monitory on hardware and software of information system.