DocumentCode :
532789
Title :
Development of CRM system based on .NET architecture
Author :
Zhong, Ruo-wu ; Wang, Hui-ping ; Li, Min-Song
Author_Institution :
Inst. of Comput., Shaoguan Univ., Shaoguan, China
Volume :
14
fYear :
2010
fDate :
22-24 Oct. 2010
Abstract :
In this paper, the deep content of Customer Relationship Management (CRM) is analyzed, .NET architecture is introduced, a CRM system is designed based on .NET platform, and finally the realization of basic information maintenance module in this system is discussed in details. This software has been used in a telecommunications company, and has made good use of effects.
Keywords :
customer relationship management; service industries; software architecture; software libraries; telecommunication industry; .NET architecture; CRM system development; customer relationship management; information maintenance module; telecommunications company; Browsers; Protocols; Service oriented architecture; World Wide Web; .NET; CRM;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computer Application and System Modeling (ICCASM), 2010 International Conference on
Conference_Location :
Taiyuan
Print_ISBN :
978-1-4244-7235-2
Electronic_ISBN :
978-1-4244-7237-6
Type :
conf
DOI :
10.1109/ICCASM.2010.5622327
Filename :
5622327
Link To Document :
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