Title :
Development of CRM system based on .NET architecture
Author :
Zhong, Ruo-wu ; Wang, Hui-ping ; Li, Min-Song
Author_Institution :
Inst. of Comput., Shaoguan Univ., Shaoguan, China
Abstract :
In this paper, the deep content of Customer Relationship Management (CRM) is analyzed, .NET architecture is introduced, a CRM system is designed based on .NET platform, and finally the realization of basic information maintenance module in this system is discussed in details. This software has been used in a telecommunications company, and has made good use of effects.
Keywords :
customer relationship management; service industries; software architecture; software libraries; telecommunication industry; .NET architecture; CRM system development; customer relationship management; information maintenance module; telecommunications company; Browsers; Protocols; Service oriented architecture; World Wide Web; .NET; CRM;
Conference_Titel :
Computer Application and System Modeling (ICCASM), 2010 International Conference on
Conference_Location :
Taiyuan
Print_ISBN :
978-1-4244-7235-2
Electronic_ISBN :
978-1-4244-7237-6
DOI :
10.1109/ICCASM.2010.5622327
