DocumentCode :
536551
Title :
Research of Service Innovation in Logistics Enterprise Based on Supply and Demand Analysis
Author :
Yang, Haoxiong ; Li Cui ; Zhao, Zhao ; He, Mingke
Author_Institution :
Dept. Logistics Manage., Beijing Technol. & Bus. Univ., Beijing, China
fYear :
2010
fDate :
7-9 Nov. 2010
Firstpage :
1
Lastpage :
4
Abstract :
In recent years, China´s logistics enterprises are developing rapidly, however, at present most of the services provided by logistics enterprises cannot meet the personalized, diversified needs of customer´, and the profits are very low. This paper analyses the present situation and existing problems of logistics enterprises in China from the perspective of supply and demand and put forward the idea that we can guide and satisfy customers´ needs, and provide different services to form our own core competencies by logistics service innovation.
Keywords :
customer satisfaction; customer services; innovation management; logistics; profitability; supply and demand; customer needs; customer satisfaction; logistics enterprise; logistics service innovation; profit; supply and demand analysis; Companies; Logistics; Manufacturing; Technological innovation; Transportation; Warehousing;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
Conference_Location :
Henan
Print_ISBN :
978-1-4244-7159-1
Type :
conf
DOI :
10.1109/ICEEE.2010.5660262
Filename :
5660262
Link To Document :
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