Title :
Research on the Effect of Seller Coalition and Consumer Virtual Community on the Trust in E-Commerce
Author :
Zhao Hong-xia ; Yang Jiao-ping ; He Man-hui
Author_Institution :
Sch. of Marketing Manage., Liaoning Tech. Univ., Huludao, China
Abstract :
The trust management mechanism based on seller coalition and consumer virtual community is discussed in this paper, which is verified valid by game theory. The seller tends to carry out an honest transaction because of the increased opportunity cost in the mechanism, and consumers feedback transaction information positively because of the identity of community and the pursuit of interests, which makes the seller more concerned about their reputation. The trust management mechanism can be a supplement to the current reputation system, and can make multilateral relational contract based on reputation more effective.
Keywords :
customer relationship management; electronic commerce; game theory; social aspects of automation; consumer virtual community; consumers feedback transaction information; e-commerce; game theory; honest transaction; multilateral relational contract; seller coalition; trust management mechanism; Analytical models; Biological system modeling; Business; Communities; Games; Medical services; Negative feedback;
Conference_Titel :
E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
Conference_Location :
Henan
Print_ISBN :
978-1-4244-7159-1
DOI :
10.1109/ICEEE.2010.5661016