• DocumentCode
    537113
  • Title

    Research on the Effect of Seller Coalition and Consumer Virtual Community on the Trust in E-Commerce

  • Author

    Zhao Hong-xia ; Yang Jiao-ping ; He Man-hui

  • Author_Institution
    Sch. of Marketing Manage., Liaoning Tech. Univ., Huludao, China
  • fYear
    2010
  • fDate
    7-9 Nov. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    The trust management mechanism based on seller coalition and consumer virtual community is discussed in this paper, which is verified valid by game theory. The seller tends to carry out an honest transaction because of the increased opportunity cost in the mechanism, and consumers feedback transaction information positively because of the identity of community and the pursuit of interests, which makes the seller more concerned about their reputation. The trust management mechanism can be a supplement to the current reputation system, and can make multilateral relational contract based on reputation more effective.
  • Keywords
    customer relationship management; electronic commerce; game theory; social aspects of automation; consumer virtual community; consumers feedback transaction information; e-commerce; game theory; honest transaction; multilateral relational contract; seller coalition; trust management mechanism; Analytical models; Biological system modeling; Business; Communities; Games; Medical services; Negative feedback;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    E-Product E-Service and E-Entertainment (ICEEE), 2010 International Conference on
  • Conference_Location
    Henan
  • Print_ISBN
    978-1-4244-7159-1
  • Type

    conf

  • DOI
    10.1109/ICEEE.2010.5661016
  • Filename
    5661016