Telecommunications business model for converged networks focusing final users

The telecommunications converged networks, specially inside of new Internet environment, makes possible supply a plenty of services to users, as voice and multimedia services with assured perceived quality of services (QoS) through different access technologies, however this brings a complex scenario in terms of technology in order to fit the user perceived QoS needs to appropriate technical QoS requirements, and also delivery the right service to a particular user. Therefore, to enable the appropriate service delivery for each user, this article proposes a business model for the telecommunications segment, aiming delivery services according to particular User Service Level Agreements (USLAs), prepared transparently of the technologies involved, and using QoS parameters according to the users literacy. The proposed business model considers four providers: Services, Infrastructure, Content and Access aiming to facilitate the relationship between users and providers, and to clarify the roles and responsibilities of each actor, as well. This paper presents the proposed business model, and discuss the needs for an regulatory frameworks necessary to meet the requirements of proposed business model with focus on users.