Electronic Document and Records Management Systems in Austria´s Municipalities: Status and success factors

An online-survey was conducted among Austrian Municipalities regarding the status and success factors in implementing Electronic Document and Records Management Systems (EDRMS). The results show that bigger Municipalities tend to be less dependent on their IT supplier and they were the early adopters, as more than 50 percent already have an EDRMS in operation. The survey shows a very positive feedback: only very few said that their expectations were not met. In the decision making process, most Municipal representatives discuss the selection process with their colleagues and/or management and they put together reports resulting in a decision or recommendation. The Municipalities facing a decision-making process can nowadays select among at least 14 different EDRMS on the Austrian market.