An OSE proposing based customer QoE improvement method in the converged network

This paper presents a novel customer QoE improvement method. The method which aims at satisfying the customer demand, shields the heterogeneous networks making the impact on the operation support capacity in the converged network environment. Based on the method, through extracting, packaging and proposing the OSS service enabler-OSE, the OSE proposing platform is built on managing the customer service in the standardized and component based manner. The OSE proposing platform successfully applying in some telecom operator to manage the service in FMC environment, promotes the enterprise efficiency of handling the complaint, and enhances the customer QoE rapidly.