Reporting and removing faults in telecommunication software

Component software quality has a major influence in development project performances such as lead-time, time to market and cost. It also affects the projects within the organization, the people assigned into the projects and the organization in general. Organization must have indicators which are monitored on monthly basis and which are giving an indication about project performances. It helps the organization in the resource planning and replanning for all current running projects but also in the planning for the future projects. This paper presents content and process for fault reporting in the telecommunication software with the emphasis on the customer reports.