Title :
A model for websites quality assessment
Author :
Rocha, Álvaro ; Brandão, Patrícia Leite ; Teixeira, Paulo ; Gonçalves, Joaquim ; Victor, José Avelino
Author_Institution :
Univ. Fernando Pessoa, Porto, Portugal
Abstract :
Websites quality is strategically important for organizations and for the satisfaction of their clients. In this paper we propose a high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.
Keywords :
Web sites; Web sites quality assessment; client satisfaction; comparison methodologies; global quality evaluation; improvement methodologies; IEC standards; ISO; ISO standards; Internet; Software engineering; Software quality; Assessment Model; Quality Assessment; Websites;
Conference_Titel :
Information Systems and Technologies (CISTI), 2011 6th Iberian Conference on
Conference_Location :
Chaves
Print_ISBN :
978-1-4577-1487-0
